Returns & Exchanges
Due to the perishable nature of our premium artisan cheeses, we are unable to accept returns for items that are not defective. If your order arrives damaged or incorrect, please contact our customer service team within 24 hours of delivery to arrange a replacement or refund.
Inspect Your Delivery
Upon arrival, immediately check your package to ensure all cheeses and hampers are present and that the cold-chain packaging is intact.
Document Issues
If you notice any quality concerns or damage, please take clear photographs of the product and the shipping label as evidence for our quality control team.
Contact Support
Email our team at support@snowdoniacheese.co.uk with your order number and any photos within 24 hours of receiving your goods.
Resolution Process
Once your claim is validated, we will issue a full refund to your original payment method or dispatch a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing